What is an e-ticket? / How do I receive my tickets?
Once you have placed an order with www.u-tickets.com you will be emailed an e-ticket confirmation. Your e-ticket will have a unique order ID. You can print this off or show the email at the entrance to your event to gain entry. You will not receive tickets in the post. You can also access and print off your e-ticket at any time by logging in to your account area on U Tickets. On the day, the event organiser will cross check your order ID with their records and you will gain entry. We strongly advise that you also take along the credit/ debit card you used to make payment to ensure smooth entry.
What are the benefits on buying tickets in advance?
Buying tickets in advance not only means that you ensure you don’t miss out on any events you’re interested in, thus guaranteeing you entry but also means you can benefit from a cheaper than on the door price and minimise time spent queuing!
Will the entry prices to an event ever change?
Sometimes event prices will change during the course of their listing. We advise that you book tickets as early as possible to minimise the chances of you experiencing price increases. Ticket prices tend to increase when an event is almost sold out or when they are last minute and just before the event is about to take place.
Are there any additional bookings fees when I buy online?
Booking fees will be applied to only a small number of events and these will be clearly displayed. However, we try our utmost to prevent booking fees needing to be charged. However there is a small transaction fee applicable per attendee and this is charged during the checkout process.
How long will I have to wait till my e-ticket confirmation arrives?
As soon as your credit card is authorised you will receive your e-ticket confirmation via email. Occasionally these can go into your junk filter so be sure to check that too.
I am trying to pay but my credit card keeps getting refused?
Double check the details you are entering and re-submit your card. If you card is still being refused then contact your credit card supplier for further information.
How many tickets can I buy per event?
You can buy an unlimited amount of tickets from the website as long as they are shown as available.
Is there an age limit to the events you sell tickets for?
Any age restrictions are event specific and are highlighted next to each event so please be sure to check this before purchasing.
I did not receive and e-ticket confirmation, what shall I do?
Contact us and we will arrange the confirmation to be resent. This can sometimes be due to an incorrect email address being entered during purchasing.
I am an event organiser and would like to add my event onto your website.
List your event here.
Do you promote and organise your own events?
No. UTickets is simply a service which acts as an online sales agent on behalf of event organisers and promoters. However, our sister company Unorthodx is a promotion platform.
I wish to cancel my ticket purchase.
Ticket purchases are non-refundable and non-transferable.
I wish to complain about an event that U Tickets is selling or has sold tickets for in the past.
We encourage customer feedback as we want all out customers to enjoy the best service. If you wish to bring any complaints to the attention of our team by contacting us.